Privacy Policy

The purpose of this policy is to document the confidentiality and the rights afforded to all visitors to the Gray Matter web site (www.globalgraymatter.com). Gray Matter follows the procedures detailed below to safeguard your privacy on-line. Please review the following policy details to understand how we handle your personal information. This policy may change from time to time, so please check back periodically.

When do we ask for personal information?

An anonymous visitor to our site remains anonymous. We do not attempt to identify visitors if they do not voluntarily register on our site.

How personal information is collected and distributed

For some areas of our website, we may collect personal information from you. In these cases, we intend to inform you in advance and grant you the option not to continue. The Gray Matter web site collects no personally identifiable information unless provided explicitly by the user. If you choose not to provide the requested information, you still can access most of the globalgraymatter.com website; however, you may be unable to access certain options, offers, and/or services.

Gray Matter manages and catalogs all its information gathered off the website with care. All information collected at this site is kept strictly confidential and is not intended to be shared, commercially sold, rented, loaned, or otherwise disclosed to persons other than Gray Matter representatives and distributors.

Typical Examples of when we ask for Personal Information, and why:

To process an order
To mail invoices
To help improve our offerings
To address customer support related issues
To register for our newsletter
To request a shipping address

Use of Cookies

Some of our web pages may incorporate the use of cookies. A cookie is a small amount of data that travels to your browser from a web server and is stored on your computer's hard drive.

Gray Matter uses cookies for storing user IDs for specific web pages. We provide a cookie for your convenience, so that you do not have to register every time you want to download software from our website. If you choose to disable cookies in your browser, you still have access to all of our web pages; however, you may be forced to re-register every time you visit certain areas of our site that require such an action.

Privacy of our email lists

For particular product inquiries, we may ask that you supply us with an email address in order to receive important product updates or changes. Gray Matter does not sell, rent, loan, trade, or lease any of the addresses on our list to anyone outside of Gray Matter, Gray Matter's marketing partners, or authorized Gray Matter distributors.

How Gray Matter is securing your privacy

Any information that you choose to provide us with is handled in a respectful manner. Our primary goal is to better understand your needs and provide you with superior customer service.

To ensure your privacy, when performing financial transactions, our web site uses an excellent form of Internet security, including Secure Socket Layer (SSL) protocol, which encrypts data before sending it across the Internet. Credit card numbers are used only for payment processing, are not retained within the company for marketing purposes, and are not disclosed to third parties.

Responses to legal process

Notwithstanding the foregoing, if Gray Matter receives due legal process, Gray Matter may disclose information provided to us through our web site.

Questions

Gray Matter welcomes comments and questions on this policy. We are dedicated to protecting your personal information. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site. If you have any comments or questions regarding our privacy policy, please contact petergray at globalgraymatter.com.